Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you supply willingly. This may include your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when placing orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our services to your business needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation behavior on the site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and provide top-notch customer service. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Keeping records for business and legal compliance purposes

We also utilize aggregated, non-personal information to gain insights into market trends and enhance our operations. For instance, we might analyze which arrangements are more popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for data storage, and regular security updates to shield against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems—this data is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continually monitor and update our security practices to address evolving threats and uphold the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal information. You may request to view the data we hold about you, ask us to correct inaccurate information, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as needed for business purposes and legal requirements. Order records are typically kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain website features.

Essential cookies are necessary for the site to function properly – they enable core features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and enhance user experience. This data is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Distributed Logic Architecture undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or via a notice on our website before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from someone under 18, we will promptly delete that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. However, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.